In reply to Greg Carmack's post on March 9, 2022. I did online training with this specific account. If there is no doubt as to using the right details and sign in remains impossible, then a reset is what should come next. Saajid Gangat has been a researcher and content writer at Business Tech Planet since 2021. The thing just stops you cold until you satisfy it with a MICROSOFT account, but it won't tell you what a Microsoft account even is. Here are three major reasons apart from the probability of the account id doesnt exist. A user had this problem (situation description follows) and what worked for me was to remove her secondary/personal, @harsh.com .com account (which was created when the laptop, a consumer model purchased at a big box store, required a Microsoft account to perform initial setup). Once the steps above have been completed, you should be able to log in to your Microsoft account. When a user does not exist, Caps Lock and defective keys shouldn't be overlooked. I have a small business and I set up the network a few years ago. That said, if you get a message saying that the Email address is removed for privacy, then you may have an issue with your account, and contacting Microsoft is the only option. Restart the device, and install from https://portal.office.com/account to get the correct version. I used to be able to create an account in the organization's Office365 Admin page for a user and then immediately login into a new PC that I'm preparing for that user and configure it. The email or username you entered does not exist. The local account isn't looking to a server, if it is domain joined, and it's not looking to Azure Active Directory, if it's joined to a Microsoft 365 account. He has been a Microsoft MVP (2008-2010) and excels in writing tutorials to improve the day-to-day experience with your devices. When you do that, it will not be a problem anymore.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'thewindowsclub_com-medrectangle-4','ezslot_1',815,'0','0'])};__ez_fad_position('div-gpt-ad-thewindowsclub_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'thewindowsclub_com-medrectangle-4','ezslot_2',815,'0','1'])};__ez_fad_position('div-gpt-ad-thewindowsclub_com-medrectangle-4-0_1');.medrectangle-4-multi-815{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! From there, check to see if your device is enabled. Making statements based on opinion; back them up with references or personal experience. If you are signed in with your Work or School account, and dont have a license assigned, contact your Microsoft 365 Administrator to get a license assigned. Type the requested information and select Send code. when I try to put my email account into authenticator it says "That Microsoft Account doesn't exist." but it does, why is it saying that. It says my account doesn't exist, WHILE I AM LOGGED INTO IT. If you are trying to sign-in using a Microsoft account, and you receive an error that saysThe Microsoft account you entered does not exist, then this post will help you understand the problem. For the question by Ramhound see. Your Microsoft account may have been deleted. Request a security code to be sent to the phone number or email you used. Note Some of these troubleshooting methods can only be performed by a Microsoft 365 admin. Alias account; Mistyped Email address; Deleted account; 1] The person is logging in using an Alias. TheWindowsClub covers authentic Windows 11, Windows 10 tips, tutorials, how-to's, features, freeware. I'm ready to switch to Linux. Im attempting to create a new workflow automation which grabs emails with a certain subject line and populates a sharepoint list with them, however when I try to access outlook through . A Microsoft Account (sometimes called MSA in the documentation) is a personal, consumer account. Do roots of these polynomials approach the negative of the Euler-Mascheroni constant? The computer is not part of an Azure AD domain and the accounts are not Microsoft accounts, yet, they can log in straight into the computer. Maybe this helps. Click Settings and more, illustrated by three dots. Enter a different account or get a new one" when opening outlook through Power Automate. This was confusing as my boss was able to login using his AAD account because his just happens to also be a proper Microsoft Account. The initial step is to make sure that your Username and ID actually exist. To resolve this, log in using the details of the new account. 4. From there, click on the control and customize option. Sign In. Microsoft provides three main Identity services - Active Directory, Azure Active Directory and Microsoft Accounts. So, you might need to create a new Microsoft account. Then when you go back to the MS login screen and hit the back arrow it goes to the local account creation screen. Also, you might have knowingly or unknowingly deleted your Microsoft account. Microsoft blocks Excel XLL add-ins at last! Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Run the Microsoft Support and Recovery Assistant (SaRA) to reset the Microsoft 365 activation state. The problem is Microsofts badly documented difference between a work/school login and a personal login. I haven't been able to find a way to set that up right out of the box, though. "+String(e)+r);return new Intl.NumberFormat('en-US').format(Math.round(69086*a+n))}var rng=document.querySelector("#df-downloads");rng.innerHTML=gennr();rng.removeAttribute("id");var driverfixDownloadLink=document.querySelector("#driverfix-download-link"),driverfixDownloadArrow=document.querySelector(".driverfix-download-arrow"),driverfixCloseArrow=document.querySelector("#close-driverfix-download-arrow");if(window.navigator.vendor=="Google Inc."){driverfixDownloadLink.addEventListener("click",function(){setTimeout(function(){driverfixDownloadArrow.style.display="flex"},500),driverfixCloseArrow.addEventListener("click",function(){driverfixDownloadArrow.style.display="none"})});}. Has Microsoft created Schrdingers Login where the customer is in a paradox of quantum superposition? . If you're using Office 365 Business or Enterprise, those revolve around Azure AD accounts, often called organisational accounts or "Work or School account" in prompts. If yes, then in order to . I set mine up some time ago, personally, with my aol account. Minimising the environmental effects of my dyson brain. If it gets delivered without any error, then the account still exists, and the steps provided above should be followed to fix the user does not exist error. If no Office version is shown, you dont have an Office license assigned to the account you are signed in with. If you forgot your Microsoft account email address or you signed in and got the error message,That Microsoft account does not exist, we recommend following the steps in this order to assist you with finding your username. It says my account does not exist. See, Step 2: Check products or services where you used your Microsoft account. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. I have had trouble logging in due to the fact the password *** read more Do not use an account name from another type of account. Enter a dif Business process and workflow automation topics. I can also use a dummy Microsoft account to initialize the PC and then create a local account afterward to eliminate the dummy account and end up with no Microsoft account for the PC. All Microsoft accounts are either work/school or personal. I have the same headache, but see no solution. Ashish holds a Bachelor's in Computer Engineering and is a veteran Windows and Xbox user. Check all your drivers now in 3 easy steps: Double-check to ascertain the correctness of every input, Attempt logging in with the primary Microsoft ID, Send a test E-mail to the supposed user ID, Do not use an account name from another type of account, Recover your account by requesting a password reset, Xbox App Wont Let me Sign in: How to Fix it, Brother Printer Paper Jam: How to Easily Clear It, Fix Missing Dll Files in Windows 10 & Learn what Causes that. Having the same problem trying to sign in to my microsoft account on edge (ios) to enable sync and getting the account doesn't exist message yet I am signed in to the same account on Edge on my personal computer. She has been the MiniTool editor since she was graduated from university. Im attempting to create a new workflow automation which grabs emails with a certain subject line and populates a sharepoint list with them, however when I try to access outlook through power automate, while using the same Microsoft account i am currently logged into, and it throws me the error. rev2023.3.3.43278. Below is a more in-depth guide on how to clear cached data on Google Chrome; I have included screenshots for visual context just in case some of the illustrated steps require more of a visual perspective in the form of images. For Windows devices, try the following troubleshooting methods. It only takes a minute to sign up. On Your Dashboard, click on click Schedule next exam button to select your exam. Head over to Accounts, then Email & accounts. GC. The services that require the use of this ID include OneDrive, Outlook.com, Xbox Live, and Skype. How can a Microsoft account login (email address) both exist and not exist at the same time? Microsoft 365, Microsoft Office, Microsoft Office for Mac, Office 2021 / Office LTSC, Office 365 /. I cannot believe the idiocy of this design. You can unsubscribe at any time, of course. If you are sure that you had accessed it yesterday or within few hours, then check out the suggestions. Copyright 2023 The Windows ClubFreeware Releases from TheWindowsClubFree Windows Software Downloads, Download PC Repair Tool to quickly find & fix Windows errors automatically, Account verification system is having trouble [Fixed], Microsoft not sending verification code SMS text, Problems connecting your Google account to the Microsoft Cloud, Microsoft adds the new AI-powered Bing to the Windows 11 Taskbar, New Bing arrives on Bing and Edge Mobile apps and Skype. The common error is accompanied by a message that reads: That Microsoft account doesnt exist. If these steps didn't work, or you have other account sign in issues, use our Sign In Helper tool below:Start, Help with the Microsoft account recovery form, Help with account sign in verification codes, Accessing the account of someone who has died, Finding product keys forWindowsandOffice, Help with a work or school account password, I need to talk to acustomer support agent. And no, I am not going to spend hours first trying this ridiculous fix, then that, than another. Microsoft allows company-based admin users to effectively mitigate issues with unauthorized access by blocking access to accounts on devices that are not part of the organization. We won't spam you. How to fix and overcome the That Microsoft account doesnt exist error: Above are some of the methods you can use to help resolve the issue of the Microsoft account doesnt exist your cached data can sometimes interfere with current activities on your site and overwrite specific scripts that you may require when logging into your Microsoft account. How can a Microsoft account login (email address) both exist and not exist at the same time? hi@Tshaw are you using Outlook or Outlook Office 365 action? Then we were able to add the workplace user. Explore subscription benefits, browse training courses, learn how to secure your device, and more. Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge. If you are having troubles fixing an error, your system may be partially broken. Thank you for posting to Microsoft Community. Clear the cached data to refresh the login portal using the below steps. If you don't have one, you can create here. If you are trying to activate on a Mac, see How to remove Office license files on a Mac. With the advent of a business choosing to more communications bases online, it helps to improve security and manage devices on the network. Trying to sign into a variety of Microsoft services using an Xbox Gamertag is impossible. Once I was logged in I went to settings in Microsoft Teams and I noticed both accounts were in the list. every time I try, I . How to use Mac screen sharing for computer help, Dictate speech to text on OneNote for Mac, Check out the new look Microsoft Office on an iPhone, Two ways to switch between Letter and A4 paper sizes in Microsoft Word, Ctrl + Enter shortcut in Outlook for Windows, Citation and Bibliography tools beyond Word, A simple check for Plus addressing with your email address, Make and customize your own tab on Office Ribbon, Make the Office ribbon suit you not Microsoft, How to get the Developer Tab in Office apps. This seemed to have created the issue somehow. Then click on "Enable.". Microsoft Outlook allows you to create an alias for your email account. When I try to sign in https://login.live.com I get "That Microsoft account doesn't exist. Hey, so yesterday, I tried logging in into Minecraft. There is nothing that tells me what types of things I can enter. These login loops can happen in software or on Microsofts web site in many different locations. You wont be able to access your account, and you will receive this error. Fill out all required fields. These computers were set up for organization and the one I re-installed I set it up for personal use. The app needs permissions to use SharePoint,office 365 and outlook.com. When I unpack a new unit, I have to start it off with that personal MICROSOFT account which is different from the work-related Microsoft 365 account. For email accounts, it should be within 365 days. This thing does so much stuff that it can't do anything. Check if closed. This is a fairly recent change that I have observed, with great frustration. When I go to "make a new one", it says that the account already exists and that I should try logging in. Select your name and profile picture or icon at the top. Hi so i restarted my HP laptop and i'm setting it up. Enter a different account or get a new one." If you forgot your Microsoft account password, follow these steps. Hopefully this will help somebody at a future time. I am baffled by this. Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. From there, click on the launcher followed by Admin., Now click on Azure Active directory you may need to click on Show all.. Enter a different account or get How you resolve signing into your Microsoft accountdepends on the type of issue preventing you from signing in. SelectReset password below.Reset password. Windows 11 how to upgrade. Read along and see how you can delete the cached data to resolve the issue of your Microsoft account not existing. While the account may be wrong, there may be other factors that can contribute to this error. In a world where businesses are embracing technology more than ever, it's essential you understand the tech you're using. I am trying to sign in to a new computer using my Microsoft account. That is frustrating because the field is required. You only need to follow the steps carefully, and you should be able to sign in to your account again. Cache in the Edge browser stores website data, which speedsup site loading times. It is helpful if you do not have a good-looking email ID, and want to use it for professional work. It also occurs when an attempt is made to log into a service using the Microsoft ID associated with a Windows device. On the next page, fill out the necessary details. Trying to login to Microsoft can get into a strange loop being told theres already an account but then That Microsoft account doesnt exist. for the same address! Try another email address or sign up for a new one. If you choose the get a new one or other option to make a Microsoft account, chances are youll get this confounding error. Position: Columnist She was graduated from the major in English. Enter a different account or get a new one". It was not necessary and just interfered with her sign-in under her work account. Enter a different account or get a new one. Once the steps above have been applied, you will have successfully cleared the cached data in your Chrome browser; when you delete the cached data in Chrome, you subjectively remove any unnecessary scripts and start from a clean slate. Copyright Windows Report 2023. Office 2021 all you need to know. @harrymc: there's a chat going on as well. , It looks like theres already an account with. Yes. Assuming the typing is correct, and the email address is for a current Microsoft account, why is the error appearing? If you are still having issues, try to clear the cached data again; this will help resolve the That Microsoft account doesnt exist error. I have the same error from the same steps but with a different cause and solution. When i got to the part when it asks me to sign into my Microsoft Account, I try to sign in & it says that my account doesn't exist. Since I'm now joined, I can't check where the option is now. Did this under Settings gear, Accounts, My Info. Choose from the options provided on why you need a password reset, then click Next. Portal.office.com is for work/school email Login.live.com is for personal Microsoft accounts Login.microsoft.com works for both. If you have an account from Microsoft, you may encounter specific errors that can cause potential issues with your workflow. Whats the grammar of "For those whose stories they are"? Enter a different account or get a new one. How To Choose Knowledge Management Software For Windows. It looks like this isn't a Microsoft account. If you try to login with an email setup for either type of account, the user might be asked which account you want to use. If you arent an admin, see How do I find my Microsoft 365 admin? I'm setting up a computer and the main user is going to log in using Microsoft credentials (it's an Office 365 account). But, I get a message saying "The Microsoft account doesn't exist. There are various factors that can cause the Microsoft account doesnt exist issue. Created by Anand Khanse, MVP. Enter the on-screen character and click Next."},"image":{"@type":"ImageObject","url":"https://cdn.windowsreport.com/wp-content/uploads/2019/04/Reset-Microsoft-account-Hotmail-password-.png","width":916,"height":728}},{"@type":"HowToStep","url":"https://windowsreport.com/fix-user-id-does-not-exist/#rm-how-to-block_63b3ee5553db8-","itemListElement":{"@type":"HowToDirection","text":"5. Its a distinction not always understood by Microsoft own staff and associates. These are different to MSAs. Microsoft O365 accounts conflict with Microsoft regular accounts? But, I get a message saying "The Microsoft account doesn't exist. Thanks for contributing an answer to Super User! Time-saving software and hardware expertise that helps 200M users yearly. Amazingly both messages are right but not well worded. From there, click on "Users.". While it may look as if the account is incorrect, but there can be other reasons. Youre trying to login and get an error like this: That Microsoft account doesnt exist. I'm retired and just want to look at the news and leave comments and don't GAF about accounts and signing in and administrators and work/school. Earlier today, that same email address was used to log into that same machine, but with no local admin account present at that point. We are happy to help you! "That Microsoft account doesn't exist. Go to https://portal.office.com/account to check which Office version and edition you have available. Make sure that account details are correctly spelled and that the appropriate characters are used before hitting sign-in. Someone please tell me that there is a solution now. The only valid ways to sign in are by using an email address, a Skype ID, or a phone number registered to the account. Thats it for this blog; thank you for taking your time to read our content. Trying to sign in to some Microsoft services, such as Microsoft365 (formerly Office 365) or Outlook, might result in an unexpected login error. However, clearing the cached data will help resolve stored data issues affecting account access. In my case, I thought my Azure Active Directory account from my new company was a Microsoft Account when its actually just a workplace account. Make sure that the version listed (32-bit or 64-bit) matches your version of Windows. Note: Before requesting a password reset,…","totalTime":"PTM","tool":[]}. Key Takeaways After following the procedures above, you will have successfully cleared the cached data in your Microsoft Edge; when you wipe the cached data in Edge, you will eliminate any unwanted scripts and start from fresh. Saajid is a tech-savvy writer with expertise in web and graphic design and has extensive knowledge of Microsoft 365, Adobe, Shopify, WordPress, Wix, Squarespace, and more! Enter a different email address or get a n - posted in Web Browsing/Email and Other Internet Applications: I cannot log-in to Microsoft. If you are trying to sign-in after a long time, then it is possible your account has been deactivated or even deleted. Microsoft doesnt explain that difference very well, or at all. If it appears that this account does not exist with Microsoft, you will need to do an account recovery with Microsoft. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. FIRST: carefully check that the email address is exactly correct. Fix the damned product I pay for every single year, again and again and again. Why is there a voltage on my HDMI and coaxial cables? Follow the steps if youre an admin user to see if the device in question is enrolled; ensure you are aware that the user device is company authorized. I have dealt with this before. Enter a different account orget a new one. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. When you try to activate Microsoft 365 apps, you might encounter the following error: That Microsoft account doesnt exist. Specific Office networks may not allow access to accounts from unmanaged or unenrolled devices; read through to see how you can enroll your device and resolve the error of That Microsoft account doesnt exist.. The error message isnt well worded heres better text . By the way, I have no idea what I'm supposed to enter in the "Tags" field below. Everyday Backups - protecting your documents, photos and personal info, Solving Theres already an account Microsoft login problem, Deleting Microsoft accounts gets man two years jail, Rainbow gradient or effect in Office, Word or PowerPoint, Make a transparent shape to mask a photo in Word, PowerPoint and more, Transparency Color problem and fix for Microsoft Office, Beware OneNote .one files as virus carriers. Once selected click Schedule with Pearson VUE then go to Edit your certification profile. No account? I am trying to sign in to a new computer using my Microsoft account. We were able to add the account under Accounts used by other apps but not as another user of the local machine (error as above), so we could not login as that person. How to Generate Art from Text Using Simplified AI Art Generator? I have the same problem. We needed to join to the domain, first. Click on the Start button on the left side of your Taskbar, and select Settings. I am not using Outlook anymoreOn Mac the Search function also was not working. Try out a couple of familiar usernames and passwords variation that might been have used recently. Below is a guide on clearing the cached data on the Edge browser. Situation: user was signed into the PC with a local user account, created separately from the original @harsh.com .com account, and signed in to M365 w/Microsoft account, but somehow the pesky @harsh.com .com account was present, too. I should add that this particular computer had my personal account as the main user. How do I find my Microsoft 365 admin? Select Reset password below. Remember, if that fixes it, you can always add the account back in later. That should let you at least set up the machine. One last method would be to sign in to your email associated with your Microsoft account. Send a test E-mail to the supposed user ID. A few months ago I created this account and now it says that it doesn't exist. Well, cached data stores all previous elements of data preventing access again. How do I align things in the following tabular environment? It would best to check on that. No. You will have successfully cleaned the cached data in your Chrome browser after following the instructions above; when you erase the cached data in Chrome, you subjectively eliminate any unneeded scripts and start from scratch. During the installation process you get to select that: Once the computer is set up for an organization and you log in with an Office 365 user account, then the computer seems to be tied to the Office 365 account. If you forgot your Microsoft account password, follow these steps. If you are having troubles fixing an error, your system may be partially broken. The User can sign into power apps fine,The problem comes when they need to sign into the app. However, double-check your account to ensure youre using the correct login details, notably your accounts email address. Enter a different account or get a new one" when opening outlook through Power Automate. "That Microsoft account doesn't exist. Windows 10 comes with a feature that allows you to do a factory reset losing all files. All kinds of mismatches or incorrect inputs can also lead to Microsoft saying that the user does not exist, even if it actually does, or at least it did at some point in time. Replied on March 4, 2023. "+String(e)+r);return new Intl.NumberFormat('en-US').format(Math.round(569086*a+n))}var rng=document.querySelector("#restoro-downloads");rng.innerHTML=gennr();rng.removeAttribute("id");var restoroDownloadLink=document.querySelector("#restoro-download-link"),restoroDownloadArrow=document.querySelector(".restoro-download-arrow"),restoroCloseArrow=document.querySelector("#close-restoro-download-arrow");if(window.navigator.vendor=="Google Inc."){restoroDownloadLink.addEventListener("click",function(){setTimeout(function(){restoroDownloadArrow.style.display="flex"},500),restoroCloseArrow.addEventListener("click",function(){restoroDownloadArrow.style.display="none"})});}.