Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . I went to the venue, and they advised the tickets were third-party tickets.Unfortunately, they could not honor them because each was not valid. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Vivid Seats ranks 25thamong Ticketssites. I'm very disappointed in Vivid Seats. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. This was an absolute nightmare. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. We would like to look further into this for you. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: These were special seats, including dinner and first 2 rows on the dirt. Ripoff Report | vivid seats complaints, reviews, scams, lawsuits and Your trust is important to us. FAQ. The dates changed 4 times and due to everything that happened during the pandemic and the dates changing almost 2 years later. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. He said I should post the tickets for sale. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? I would like to warm people to avoid buying tickets through Vivid Seats. All they say is their sry, well so am I! IE, Hundreds of people are standing in front of you. So I have no tickets and am out $600. Vivid Seats denies these . Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. So, Vivid seats charged an additional $196. Date of experience: November 28, 2016 Useful Share Advertisement DS David Simonich US Nov 27, 2016 For 2 and now the event is selling them for 25$$$!!! It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! Paid over $300 to an event that was postponed minutes before it was scheduled. What 4 Analyst Ratings Have To Say About Vivid Seats. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). Phoney Company! Save. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. Promised by 2/23. Repeatedly asked to speak to manager and he refused. I would never have the paid this amount of money for average seats. It also assists sellers who have tickets and want to sell them safely. Vivid Seats' email and phones were not responding to many numerous requests. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. Ive only purchased tickets from this site twice. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints I want my $1,500 back in my bank account. I never received my tickets but was charged for them. Vivid Seats | Event Tickets - Apps on Google Play This Yelper's account has been closed. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. WONDERFUL Young Man. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. Vivid Seats is a trusted and reliable way to buy and sell tickets. I was purchasing 3 tickets and wanted to make sure we are all seated together. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. That is a lie. He was very knowledgeable and courteous. 1,560 talking about this. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. Then the day of the event I got an email cancelling my ticket. Full refund and apology for lack of ticket delivery. I will always use vivid seats when getting my tickets. Buy and Sell Tickets: Concerts, Sports & Theater | Vivid Seats I purchased "group" tickets from Vivid seats for the Jersey Boys Concert in Chattannoga for 7/30/22. Vivid Seats Review: Sent the wrong tickets - ComplaintsBoard.com Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. I've had the same issue though my costs aren't that high. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. Finally got my tickets and had a great time speaking to the very helpful gentleman. Making sure our fans are able to attend their desired event through us is our top priority. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. I have knee issues so very kind to help so we don't walk far. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. The market price provided by Vivid was over $500 per ticket. Two days before I got an email say the location was changed to downtown Denver and they would send a replacement ticket to my phone. This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. Will my seats be side by side? And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. Nowhere was I told before or after buying the parking spot that I had to be there before the game started. These people are thieves and liars. If you make a last second purchase, you are putting yourself at risk. Definitely recommend. BS. Tickets were electronic via phone. Can I exchange my tickets for a different quantity, or for tickets to another date or event? Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. The. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. 100% buyer guarantee. Vivid Seats Reviews, Complaints, Customer Service - Revdex.com Do not trust Vivid Seats!!!! Desired outcome: I simply want a partial refund because I feel that is fair. Absolute worst customer service ever. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. We want to make sure that orders are accurate, so please DM us your order number on Facebook, Twitter or Instagram so we can resolve this. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. We also confirm that your tickets are general admission. Vivid seats is such a scam!!! Read full review of Vivid Seats and 1 comment. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Chicago, IL 60606-0606. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. All for the seller, not for the customer. Read more Comments: 0 It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. Customer service told me they will not help me because I already accepted the tickets. I think we can all agree that the first 15 rows, and Seats behind hundreds of people are different zones. They are efficient, professional and the price is always right. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. Could never get the tickets. For further help, send us a direct message. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. I called before the event and after. So I quickly attempted to purchase another ticket. ColPhorbin 1 yr. ago It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. After a couple days and a hour or two of being on hold I finally received my refund. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. I then twitted Customer Service and again advised these were upgrade. How do I determine the seat numbers for a ticket listing? The buyer is responsible for these costs. When the tickets never came, I contacted Vivid repeatedly. Who Sets the Price on Vivid Seats? There was some type of electronic glitch. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. Please Refund at least $1000. Unsubscribe easily. Desired outcome: When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). Vivid Seats vs Ticketmaster for March 2023 | Best Ticket Brokers When I go the tickets, I called the venue and was told they were not handicap. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. Overall, my experience was very positive. Long story short I never received the parking pass and had to pay in full at the gate. Dont EVER use vivid seats for any purchases. We understand how this may be upsetting for you. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. Vivid Seats Culture | Comparably Home | Ticket Purchase Settlement Its location on this page may change next time you visit. Credit care company is stating they rejected my dispute because all sales are final. We apologize for the frustration you experienced. I had to buy either 1 or 3. In my eyes I trully beleive you are a rip off company. Going to more events with Vivid Seats gets you to more events. HORRIBLE experience. We apologize that you didn't receive the tickets you requested, Charlotte. The event was then rescheduled for July of 2021and then cancelled again. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. No issues at all, would use them again. I bought tickets 2 months in advance. They refuse to give refunds for anything. Vivid Seats Review for February 2023 | Best Ticket Brokers is vivid seats legit - Tecdud.com After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". SO basically, they lied in the e-mail, and lied that replacements were offered. I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Our online support team is here to help resolve your concerns. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. Thank you. Gain trust and grow your business with customer reviews. Just another company who still made money over COVID. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. Downgraded Tickets Sent - Not what I paid for. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. Working at Vivid Seats | Glassdoor Never received tickets or a refund let alone even an apology. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT.