I wish I read reviews online about their business before sending them money. This seems a very fast response, considering they said it would take up to 10 days to investigate. Re: Account hacked and closed. Now, when the claim was "under review" by PayPal, the item has been delivered.Refund and payment method instructions Fast Shipping No Risk Appraisal Over $30 High security and perfect security system, we use PayPal's rich anti-fraud experience, the industry's lowest risk loss rate (only 0.27%), less than one-sixth of the traditional . So we asked customer for proof of damage after that to return part for full refund. Example, i would call PP to ask about the case and be told the bank was blocking it, after dozens of emails and calls i was then told the case was in my favor and i should see the refund appear in my bank within a few days, more days past NOTHING, i call back and be told i was misinformed and that i should contact my bank!, i went back and forth 7 times in the last 40 days with this BS, i told them i had recorded the calls where they told me i was been refunded then another person could claim the person i spoke to was new, young and one time she called the agent a intern to literally assert that they all made mistakes and instead blame my bank for blocking the refund..how ever the bank says it is paypal! Learn more and manage your cookies, Fix transaction and account related issues, Join the discussion with PayPal customers, Get help with using any of our PayPal products, Find out how PayPal works for your business. I would retain the item however, in case the seller appeals paypal's decision and item return is required down the track, which I think is unlikely given paypals recent advice to you, however better safe than sorry. Tomorrow makes day 7 (day 6 for bank days) whenever I pay for something its within 2 days PayPal takes the money out of my account, thats why I fear she may have done something like that. Its the certainty. I use PayPal sparingly, never above $100, and only from my home computer. I cannot report the problem. Paypal have now closed the case and I . Recently a deliver guy marked my food as delivered while he was still 5min away and I never received it. When you purchase an item then Paypal credit the seller for you, this is so there is no delay in the despatch of . I can't find anything online about what rule I could have possibly broken since all I did was place an order. I want a refund. I have few questions about paypal credit, because its a bit confusing just in case: by 5k$ i mean 5000$. The case was closed in your favor?! Hopefully, that would have generated a response from a real person. For these charges, Synchrony Bank has a fee reimbursement policy: It will refund ATM fees in the U. Transfer money online in seconds with PayPal money transfer. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); @2022 - All Right Reserved. You can check the status of your case at any time in your Resolution Center. I want a refund The Cancellation Fee is to cover the credit card and PayPal fees that are not reimbursed to us when we issue a refund. You are viewing the PayPal Community Archives. Well use cookies to improve and customize your experience if you continue to browse. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the . I filed a complaint with paypal after ordering items in July. For more information, please see our PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. The steps or stage for merchants are simple: Log into your PayPal account; with provided email address; Select the 'Resolution' tab, and choose 'Closed Cases' from menu options; and then click on the 'view' drop-down menu. A week later, PayPal refunded your $303 without offering an explanation. .css-geb0bj-screenReader{position:absolute;clip:rect(1px, 1px, 1px, 1px);padding:0;border:0;width:1px;height:1px;overflow:hidden;}loading. The Case Report is designed for merchants (you) that process large payment volumes best handled through programmatic interfaces. Leave the Archive. Locally owned and operated in Texas City, Galveston County, Texas. I fear that the seller may have has refund remorse and withdrew the money out of her PP . The payment went to a person to whom you had never sent money. I called PayPal, as I was confused by this, as no refund had been put in my account . In case history it says, closed by PayPal . Chime is an online-only financial technology company that partners with two banks to offer checking and savings accounts. In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. The Post Newspaper. however the customer support person . In case history it says, closed by PayPal . PayPal Refund Time. You are viewing the PayPal Community Archives. The seller had initially told me not to return the faulty goods, he would send a replacement. by . Cookie Notice This means that PayPal will step in to review the case and decide whether a refund should be paid. To appeal a case decision, navigate to the PayPal website, sign in to your account and click "Resolution Center," located at the top of the screen. dispute has been closed and in my favour but no refund, appreciate it may take longer to process due to covid but wondering if I am going to be fobbed off. By browsing this website, you consent to the use of cookies. Hi, I have very similar problem but at this time I am seller. This content may be old or outdated. In this case, the buyer is claiming they ordered and paid for an item but didn't receive it. A: Wow, that was fast. From reviewing your account, we have found that the activity on your account does not stand out as unusual or suspicious and no evidence was found that a third party had accessed your account to complete the transaction.. Paypal have now closed the case and I have received an email stating that I have reported that the claim has been amicably settled. What should I do now? A review of your paper trail between you and PayPal raised a few red flags. No answer from customer for few weeks so we email Paypal to look into this matter, as no any communication from buyer's side. We have sold full color used printer part 150, after few weeks customer open dispute - part damaged? You can get real-time answers to any consumer question on his forum, elliott.org/forum, or by emailing him at chris@elliott.org. I used my bank account for the purchase and not a credit card ( wish I had so I could do a charge back). I would like PayPal to refund my $303. I open a item not received dispute with papal and make a claim. :. Of course, you should not be liable for a transaction you never made. Can I Request a Refund Via. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. I am a bot, and this action was performed automatically. The return was being sent from the UK to Israel. NO_PREFERENCE. To which he basically said, thanks for calling and put the phone down . As of May 12th I have still not received a refund or any signs of a refund. Emailed to paypal now couple times but all I get back is automatic emails which are not any good to me as not explain to my current problem. I still haven't received any refund from PayPal, 5 days have passed since the cased was closed in my favor. I bought an iPhone for 450.00, the seller and I agreed shipping but the seller did not ship the item, he then sent a refund via an invalid e check on PayPal. Paypal say allow 30 days but I have never waited longer than a week for mine, however that depends a lot on what country you are in. Go to your Resolution Center. No, you do not always have to return the item if the seller does not bother to respond to a dispute. within 10 days. Why are there $900 in fraudulent charges on Saleh Tavassolis PayPal account? i spoke on the phone to one of paypals colleagues he was useless and rude its been two months all companys have sent an email confirming they returned the money and yet i have nothing i am taking this further as this is stealing paypal are with holding it for no reason and wont answer my questions. For more information, please see our I have exctly the same problem , case closed after one day , the message i got was i did not reply within 30 days , what?, i purchased an item from ebay the previous day?, then the seller closed his account , ebay sent me a message that the sellers account had been compromised and that i should go through the resolution center to get my money back , so i did this and they closed the claim within 1 day say that i had not replied in the 3o day limit , unbelievable , so no money back and no item , paypal also closed the claim stating not enough evidence , its disgusting and fraudulent , it seems small claims court is my only option as i have tried to phone both ebay and paypal and one just blames the other , very clever! The seller never shipped it. This report provides you with a regular view into the changes within your dispute and claim activity that might affect your daily . Since PayPal is open 24/7 but my bank is open at 8am PST, they told me to call back in the morning. . A review of your . This way, we make sure your chances of being fully refunded are high. Dispute management involves helping buyers and sellers arrive at a solution for a dispute that all parties agree with. Synchrony Bank outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. In that case, you enter the name, address, and account number of the payee . The most common answer is to telephone PayPal support. PayPal snubbed me after a fraudster shut my account. I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out that their own costumer service agents opened the case, and if that was so why did he not say as much. . I then saw on my PayPal account transactions a refund for $1975 pending until the 14th. I HAVE NEVER MADE SUCH A REPORT! Closed paypal caes can not be reopened link. Your case was resolved in hours and on Christmas Day. But sometimes, even the best documentation isnt good enough. Our experienced journalists want to glorify God in what we do. Buyers files disputes/claims directly through PayPal (Resolution Center or phone call) Dispute phase: The buyer and the seller can come to a resolution without PayPal's involvement . However if you can't resolve things and you do not receive a refund then you must escalate to a claim as only when its a claim do paypal get involved. The tab will open into a new window with an online . Leave the Archive. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You'll need to contact the recipient and request a refund. Visit the PayPal Business Resource Center. If you don't need your PRESTO card anymore, you can get a refund of the balance by returning your card. Once a case is closed, it can't be reopened or escalated to a claim. David Day Owner/Publisher brings over 45 years of newspaper experience to The Post Newspaper. When I spoke to the second agent he said, CASE CLOSED, you have to open a new case in 9 days if you want your money back. I decided to open a paypal case and explain the situation, uber eats decide not to reply for and entire month and I got my money back. Click Close this dispute. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the dispute through your eBay account. Seller refused , on bases that he never canceled the item, and PayPal would not allow him to refund the money as it was being held. You are viewing the PayPal Community Archives. You are viewing the PayPal Community Archives. But four hours later, I received an automatic reply saying that they checked the transactions and everything is in order. Today with I see on my account, with no email from PayPal, see the case has been close. It conducted an in-depth review of many factors and transaction details. Due to increasing credit card fees and changes to PayPal's terms and conditions, anyone requesting a refund prior to a group break taking place will be charged a cancellation fee of 5%. PAYPAL ACCOUNT HACKER. Something needs done as i am obviously not the only person. Leave the Archive. I recorded phone conversations with paypal catching them lying to me many times, i would demand to speak to managers and was promised to get a call backnothing! PROBLEM SOLVED: PayPal says case closed on fraudulent transfers. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. "Transaction not covered.". A step-by-step guide to the PayPal refund policy. What happens if the seller has no funds to issue r What happens if the seller has no funds to issue refund. I bought a Incontinence Sheets online and after 2 weeks of waiting I contacted seller and explained no Incontinence Sheets received. If the seller doesn't respond, the claim will automatically close in the buyer's favor, and a full refund will be issued. You could have appealed your case to someone higher up at PayPal. I called PayPal customer service agent, after reviewing some of the details, customer service agentopened a dispute "for an item not received". The item was tracked as far as the city but then nothing else. I list the names, numbers and email addresses of the executives at PayPal on my nonprofit consumer advocacy site. Try contacting PayPal support using social media such as Facebook or Twitter as this works more often than telephoning. Online banking with no monthly fees No monthly account fees No minimum balance fees or requirements Fee-free overdraft up to $2004 on Chime Debit Card purchases 1 / 6 Member-first features Get paid up to two days early with direct deposit2. Contrary to what the company said, its decision isnt final. . I just fear I wont get my 2 grand back. So, the transaction in question was certainly not consistent with my history. In this case, you may find the gas station puts a hold on your funds to the value of $125. To contact Grubhub for a refund, you can email them at [email protected] or call them at 1-855-430-4287. . He did a nice job on the interior windows. 1999-2023 PayPal, Inc. All rights reserved. Login to your PayPal account and go to the "Activity" tab. Can you help me? But no refund, no email no nothing from Paypal. Hello, English is not my first language, I found a shop that sells sewing machines when I paid the price I've noticed two odd things, 1- it was a Chinese address not European unlike the website 2- I wasn't directed to the site unlike the usual thing, there was no order or shipping info..etc and wh. Product Details The Master 76.2-cm (30-in.) Case Report Specification. If that fails then if you funded the payment via a card then contact the card issuer and see if they will chargeback for you. and our Nwver talked tonthe guy, never seen the guy and he never even came close to my home. If by card, the funds will go back on the card and will take anywhere from a week to 30 days. and our I opened a claim on August 6th. CLAIM CLOSED AFTER 5 DAYS BUT NO REFUND .HOW CAN THIS BE? Join our impressive list of advertisers and supporters that say they saw it in The Post Newspaper. If paypal closed the case then normally a refund has already been issued at the same time? We also work to collect the necessary information and to confirm whether unauthorized activity took place, it told you. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. All of this is made possible by our advertisers, who count on us to deliver their message to our readers. I should add that on the 10th PayPal closed the case in my favor because she decided to issue a refund. I called PayPal, as I was confused by this, as no refund had been put in my account . So an item not received case that I had opened was closed in my favour on April 25. Message 2 of 16. We've noted the account changes you reported with this case.". I then called paypal and told them i was seeking a solution either via Paypal or the bank, so because i mentioned i called the bank (no case opened yet) paypal immediately claimed the bank was blocking them from refunding me the money., i asked the bank how long they would take to refund me and after they looked at the documents they said 45 days!, i was like no way..so they assured me they where not blocking anything in emails which i shared with paypal later., regardless, paypal after confirmed i returned the item they told me i had to wait up to 75 days for a refund! Customers file a PayPal Dispute on their orders for two reasons: 1) Item Not Received (INR): The customer placed an order and paid for an item but did not receive it because the merchant was unwilling or unable to fulfill the order. Within 30 minutes, I received an email that PayPal had again denied my claim, and they added that Based on our review, we found this transaction is consistent with your PayPal payment history.. I have to say that I have not received the item, but the case is closed due to an unauthorized transaction. First, go to PayPal's Resolution Center. Weve noted the account changes you reported with this case., The follow-up emails are no more encouraging, and no less automated: Weve reviewed the transaction(s) and are denying your claim(s). How can I appeal PayPals decision on my case? To which I got a very simple and confused "Yes I know. PayPal Lied About Their $2,500 "Fine" For Spreading "Misinformation". This content may be old or outdated. We encourage you to continue working with the seller to see if you can resolve the problem. If you need to refund a PayPal transaction, you can do so in just a few steps from your "Activity" page: Click "All transactions.". I have had or done neither,so why have they done this and why haven't I received refund before dispute was closed.I have tried ringing seller,no answer and tried ringing papal and was on phone for 5 mins answering silly questions and then told to either hang up or return to main menu again.I am pulling my hair out.Why cant we just talk to people so we can explain problems.Anyone know how i can get my refund. more than likely they were the ones who closed the account which could explain why no one at Chime . Refund case closed and decided in my favor but sti Refund case closed and decided in my favor but still no refund. Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. Then if you won the dispute, paypal would issue a refund under their buyer protection policy. I then saw on my PayPal account transactions a refund for $1975 pending until the 14th. Is there anything you can do to help me? so i rang ebay urgently within 10 mins of purchase and asked them to cancel the purchase and refund. thank you for calling PayPal ".which confused me even more. "Case Closed," it says. By browsing this website, you consent to the use of cookies. If your case is in the dispute phase, you can exchange messages with the other party to try to solve the problem. I said no, and as he canceled the item, so could he refund the money. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. How do I . There is a lot of confusion from people in regards to eBay and PayPal disputes. and our Docs Current Last updated: October 12th 2021, @ 6:58:00 pm. Visit the Resolution Center to view the status of your case. 1999-2023 PayPal, Inc. All rights reserved. But you can also turn on something like , which makes it much harder for a hacker to gain access to your account. Border security, tax relief and raises top list, NASA Spacewalk Sets Stage for Future Solar Power Systems, DOWN HOME WITH GALVESTON COUNTY DEMOCRATIC PARTY CHAIR, AMOCO Federal Credit Unions executive leadership team at its 85, Dickinson alum Chris Welch added more trophies, Dickinson High School livestock judging team. I tried explaing this when filing a claim but all I got back was that I broke the rules or something . It seems to me that all this has gone too fast. Can I reopen a closed case? Once a case is closed, it can't be reopened or escalated to a claim. Our staff is dedicated to provide over the top service, fresh ideas and exciting new ways to market business. 1999-2023 PayPal, Inc. All rights reserved. PICK UPS: Pick-up customers must make payment 24 hours prior to a pick-up. All refunds are subject to a 4% processing fee. Once a case is closed,itcantbereopened orescalatedto a claim. My husband got ipads and iphones from SMARTPHONE in the past but through resellers like ebay, backmarket etc, NOT A SINGLE PROBLEM! Does it matter if the case is already closed? The return was being sent from the UK to Israel. paid in the states. How do I check the status of my dispute or claim. I was robbed of my money on usenet.nl.