If it doesn't, you're out of luck. I only had the product for one day and unfortunately cannot return it. 2) The same store in Medford OR will not refund a cash payment for goods but will only give a store credit. Once in a while I lose and too many times I consider better since they do not and often put stuff not ever going to work out which is fine if they know and price cheaper if unconfirmed ok and and sold as is. I tried to return clothes (with receipt and tags intact) the next day and they said no returns, not even for store credit. Primarily, the new tax law practically doubles the standard tax deduction for most filers, which will make it a more attractive option to more Americans. If they are having a good day they mark the prices down. So yeah I get the whole as is thing but I did everything I could to make sure it worked ok and do your sticker not inspect things?? Because Goodwill didn't research it enough to find out what the true value was! Complete Goodwill customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. Sometimes these are individuals who face specific challenges, such as language barriers, or physical or cognitive disabilities. Goodwill's blaming FedEx but FedEx said no Goodwill sets those prices not us and I'm inclined to believe FedEx! By now you must have realized that it is good to purchase from Goodwill after knowing everything about its return policy. I buy clothes for my kids and I can't do that anymore because they may not fit or they may not like it. I had a receipt showing that I had purchased the shoes that morning. As in - If you need to return a couple shirts, a blouse and a sweater but they were mostly lumped in as 'shirts' when rung up and paid for - well now you get less than the right amount of store credit even though it was their mistake. It is Amazon's policy to charge the concession refund from your account first. That's a form of theft and not good for public image at all. Select one of our generators to create the required legal agreements for your business: Our Privacy Policy Generator can . According to the altered Goodwill return policy, you have to return your item within 30 days of the purchase. And he told me it was my choice to buy it. HELP! I guess they hope that they next buyer will just throw it away and not bring it back. I ship there ALL the time. Guess what. The lady said the items did not match the receipt. The Goodwill return policy states that you must make sure that you visit the store within 30 days of the actual date of purchase or the Goodwill staff member will not be able to accept the return. The clerk did not mention that the purchases are Final Sale. Our Vision: With your help, we can create a community where all people have the training and opportunities they need to be successful in the workplace, regardless of the barriers to employment they must overcome. They are the worst charity I've ever encountered. I thought because it was new in box I was getting a decent deal. The employee told me she would not except anything. If you have purchased a Goodwill item, you should act quickly because of the following reasons. I did notvrealuze you no longer did a credit card return. Goodwill is from the people and for the people. This might be an inconvenience to you but you can rest assured that you will be reimbursed that same amount within 45 days . they wouldn't even look at my receipt because they didn't care nothing was going to get them to own up to their "once said" policy. Goodwill is DISGUSTING IN GREED.the ceos make millions off of over pricing donated items. I wasted no time and brought both back within a couple of hours to find out that they could only give me an in-store credit that will only last within 30 days. Chances are you've ended up browsing at one of these second-hand shops, whether you were looking for a vintage Halloween costume or if you prefer to upcycle clothing and give it new life. Cost was $30. Very strange considering I also purchased one chair at the other store earlier in the day, & not only did they OFFER to load it into my car, but THEY used their own twine to secure everything. Goodwill is a ripoff. But, if you blink - it will be gone. Something (I could explain in detail in a pm) totally unexpected and out of my control came up and I was unable to pick it up. Prior to purchase I asked if there was any thing wrong with it and was told it worked and was complete. That's only show how top management can destroy the idea of mission. They sell items that are incomplete or broken w no warning but WILL NOT EVEN EXCHANGE THE MESSED UP ITEMS . No refunds. The return would not be accepted if you fail to submit the receipt you got while making the purchase. TALLMADGE, Ohio - Goodwill Industries serving Summit, Portage, Medina, Ashland and Richland counties opened a new retail store and donation center last week in South Plaza at 501 South Ave . Someone used it as a drop cloth when they painted. I Will Also Not Be Shopping At Any Goodwill Due To Their Selfish Money Hungry Ways. Went back to the Store returned the item and the Manager fid nit gave my money back. Now, I'm not some anti-vaccination person at all. like, A PHOTO-FRAME!!!!!!!!! On 3-2-18 I bought every Bids bear they had for an older lady for her birthday,she didn't like them. Original hanging tag or sticker must still be attached to the item. Here is what the process looks like: We are recognized nationally as one of the most efficient charities . Auxiliary aids and services are available upon request to individuals with disabilities. And yet all of Goodwill's dressing rooms were still closed at this store. She apologized but still couldn't help me. Moreover, if you refuse to accept a gift card refund, you can also request an exchange for the same product. When I expressed my surprise of "an expiration date" the cashier even said "I didn't know they expired either". I won't be shopping here anymore since I can't try anything on and the return policy is ridiculous. The Goodwills in Lafayette Indiana are WONDERFUL!! It's a really frustrating experience and there is no Goodwill about it. Pick-Up Policy The dressing rooms are closed due to Covid, so there was no way to try on clothes before purchase. are hereby superseded. At least they were half price so I only paid $4.99 each but I'll never buy electronics from goodwill again. And I will explain to you why! All items (with the exception of drinks) may be exchanged at any Goodwill Southern California location within sixty (60) days of the original date of purchase, provided you have the original price tag and receipt. My Husband would like to know when you buy a electronic device .And you come home to try it out and you find out it does not work and they tell you have 48 hrs to bring it back and you are told that you have to use a in store credit instead of it going back on your credit card ,, He wants to know why that is ,, Please email me Thank you so much .. Since I am a senior and was sheltered at home and gbe fact that the stores were also closed could not return the items. Please keep in mind that Goodwill is a non-profit organization. We're not upset with the checkout person who maybe was rushing and did their best. Unfortunately, due to the one-of-a-kind nature of our business, we are unable to hold things. I bought new items from a nearby goodwill store. A storage facility costing goodwill a lot of money. Guess Not! I respect the return policy but I want to tell something is not fair for buyer, especially electronic. Serving Marion, Delaware, Union, Crawford and Morrow Counties in Ohio. I bought it on Saturday and tried to bring it in today which is Monday. I bought a strangers books. And Resellers would have a knockout drag out over the stuff! When I got home with 8 pair of pants that should have fit my son according to the manufactures tag, I was very surprised that not a single pair fit. Create your signature and click Ok. Press Done. Wrong. Just sickening! I am done supporting Goodwill. My name is rafael castillo,i went to store to purchase 3 dress to my daugther,the size was perfect but the dress was fix them dont fit properly ,i come back to exchange and goodwill of downgody in georgia said the do not do exchange in a item,spoke to manager and said policy is no return o exchange,i usually buy clothes in goodwill,but i wont do it any more,because this incident,is not fair, returning something after 2 hours of porchasing ,the said no, When I purchase a used item, I assume I am risking losing my money. I have not even left the store and told the manager that i wouold like to exchange it with something in the store since they will not refund my money. I recently bought quite a few things from goodwill and once I got home I noticed one jacket is quite literally falling apart at the seams and I paid 20 for it. And he said there is an announcement on the stores intercom which there isn't. This is frustrating please change it back. It's not a return, it's a credit. I just wanted to exchange them for another pair of shoes. What's the difference?? Took the sticker off bottom because I was told no returns unless I had the sticker. I hope someone can help as I had to leave the store with the 2 bedsheets as the return was rejected outrightly. They are just as bad. I do not want to claim that I am the top spender, but I went shopping almost everyday and always bought too much. Ive always donated to goodwill but the experience I had today I will never again .today I was in need of a bed frame emergency need so I call and am told they have 2 I asked for specific size and so I go buy one only to find out same side not workin g go back to return and they are telling me no refund so we try the next one doesnt fit together worthless junk im out 16.00 dollars if I was rich it wouldnt be a problem but I live on a budget out my money and a frame so upset . So let me get this straight. I threw my 30$ useless card out it's useless to me. Can I use my credit? It seemed fine and there were other people trying to use he outlet so I bought it and brought it home. Each month the Consumer Safety Product Commission sends Goodwill the latest recall notices. I told the clerk I wanted to buy the bag. About Goodwill . They charged me $13.98 and no where on the shoe is it marked to charge that much. She took it down but would not allow me to take with me as I shopped further. Not sure if I would buy clothing again until tryon is option, Question? Oh I'm sorry .Did i say zeros?I meant hero's. We would not have bought anything if that was the case. Call the manager out and he gave me store credit. My family always donates something big and small to support them but if they will rude to customers I will give my donations to salvation army or value village. You do not refund money, it disappoints and suffers many customers. So glad that I hadn't made a big purchase, but it's still upsetting that they couldn't even offer a store credit. I explained concern Goodwill would sell items that could cause harm to unsuspecting clients. So your telling me that I give you stuff to sell, pay taxes on your merchandise when its all already had the tax paid on them, and donate my money to Goodwill and this is how they gonna be?? Eighty-five cents of each dollar that goes into the cash registers is used to pay for programs that help people right here in the Greater Cincinnati community. You may also like: Kmart return policy or Home Goods return policy. Purchased some kids UGG boots and the were ruined inside. They did not let me return them. Disappointed to learn about the change to Goodwill's return policy. Well run and organized store. :/, i bought 19 refridgerators at 6pm for $65 i payed cash i told them i was not gonna be able to pick them up til the next day. Donation Methods. I do not go their often and in Phoenix metro area in store credit. What is Goodwill's Store Refund & Return Policy. Why do we have to pay taxes twice on used items? First I waited for the manager about 5-10 mins. I brought them back the same day. If they cannot guarantee an item works or his functional or not broken at the time you purchase it and cannot provide adequate display to show this condition, then I think they should and equivocally provide a refund of the purchase price. It seemed fine and there were other people trying to use he outlet so I bought it and brought it home. I shop there and donate and I don't like being waited on or helped by hateful people. And this is the first time I have ever tried to return a item. Still love Goodwill shopping, but not to sure of return policy here. BUT, after leaving the Lakewood Ranch store yesterday I am quite confused. I attempted to use it today (January 18th) and was told that I was beyond the 14 day exchange/return date. Old used shirts. How did they know? Very very sad to have been treated with the utmost disrespectful employees I've ever came across. In store credit needs to be gotten rid of I'm sick of goodwill selling obviously broken items at inflated prices and sticking you with in store credit when you return it. Goodwill Industries International Goodwill gives back NOTHING! I once was one of Goodwill's most loyal customers; however, after the return policy was changed, I stopped shopping there. All other items SOLD AS IS. Please have ID available when requesting in store credit. Everyone knows that if you are a size XL shirt or something, that that doesn't mean it's going to feel right on you. I took them to the cashier and said "you can't sell these! This all makes no sense! Shoping at Oakwood Ga. Goodwill Central Coast information for tax return with address of your donation center. Some locations say that it is 14 day exchange policy due to fitting rooms being closed but if you go for a exchange past 7 days, then the worker will play dumb about it and say it is 7 days only. All 3 locations know me. Similarly, sanitization of the store is done throughout the day at regular intervals. The Goodwill Store of Seymour TN surely doesn't know what they are doing and contradicts your policy regarding returning of merchandise. I guess I will donate to The Salvation Army. You can use the benefits of their return policy if you want to return a product for a refund or an exchange. I realized they must have come from one of the locations I visited on my outing. If enough people stop shopping there because of their no-return policy maybe they will change it. And there wasn't. We do not offer cash refunds. Apparently Goodwill paid them to lie! I purchased an item on October 24th and returned it on the 27th. When Goodwill started selling online after they found out how much money could be made by selling online from resellers that we're coming into their stores! I had purchased several pairs of jeans for my daughter on Sunday October 11, 2020. Goodwill used to be good thrift store and a nonprofit organization and no one can tell me differently they are a 100% profit Organization now! If you have COVID, you can touch everything in store but you can't try clothes on?? All merchandise is sold on a first-come, first-served basis. We will get you the answers you are looking for. Goodwill is trying to imitate Savers by having these "color code" sales and then they screw you by stating you can't return them. When you drop off your donations at Goodwill, you'll receive a receipt from a donation attendant. Managers go and check records on cameras with NO proof Why they perform an action.Just pure discrimination of customers. Kept receipt, called two days later, was told no refund, no store credit. The clerk then said if anything didn't fit it could be returned to any Goodwill store. Returned an item at the West Covina store on the corner of Amar and Azusa. I just bought a shirt as a gift. I also purchased woman's slack dress pants, when I went to try on at home they had vaginal discharge in them. Domestics: Linens, Curtains, Blankets, Etc. This card can be used at any Goodwill Store & Donation Center in the following counties in Southeastern Wisconsin and Illinois. Thursday I purchased a sofa for $70.00 and I left it there till I could return the next day with my truck. We returned the very same items we'd bought- no cheating or switching out. Being unable to exchange anything is too risky and no longer a good deal if something is wrong. And evidently, the store manager was steady firm about not returning them ot even allowing me an in store credit. They refuse to give me my money back! I've shopped Goodwill for 40 plus years. Items must be in original condition. Why are some stores exempt from the national policy guidelines? Changing your return policy draws a line in the sand--whether GW is a nonprofit or a retail business. My mother, my son and my nephew worked for them in fact my nephew still works for them! goodwill, I returned two items ,paid 150 bucks for them and they never put the money back to my card. I looked around to see if there was anything else I wanted. I bought two steam carpet cleaners at the Jackson store. Save my name, email, and website in this browser for the next time I comment. When I left, I paid a high price for the used purse. I JUST WENT BACK TO THE DROP OFF ON THE SIDE OF THE SAME STORE AND DONATED THE GROUND AND O YES I WILL GO BACK IN THE STORE AND WHAT THE WILL BE SELLING IT AGAIN FOR MY $60. NO Returns. I returned to the store at the agreed time and was told that they do not issue returns for electronics that power on. Since the clothing items I had purchase did not fit I had no choice but to leave them there with no store credit or return. You can simply return Shoes, electronics, and clothes without any issues at Goodwill if you have a receipt. Its bad business. Goodwill works to provide employment opportunities and training to those who have difficulties finding work due to a disability, lack of education or lack of experience. I am the person who really love shopping at Goodwill because I love treasure hunting and people who work in Goodwill are so nice, sweet and friendly. There are three variants; a typed, drawn or uploaded signature. We find that goodwill-to-sales strongly and negatively predicts the cross-section of U.S. stock returns, especially among firms with cross-industry M&As and firms with overconfident CEOs. I also can see where the return policy stems from regarding purchases items. They tell you too bad, it says "as-is" I told them, I understand it is "sold as is" But you should be ashamed selling items that DO NOT WORK!!. The following items ARE eligible to exchange for store credit: Clothing Shoes If you are not going to allow people to try things on, you should at LEAST allow an exchange. Electrical equipments in. I really understand and have compassion for workers because there are tons of donated items, it is too much for them. It is a non-working charger that should never have been placed on the shelf for sale in the first place. The employee told me they test all the merchandise and it was fine when they sold it and they didn't refund. She said it's been that for 6 months. For any advice regarding the preparation of your taxes, please consult a reputable tax advisor. I asked about getting a full refund as it says on the receipt, person at the till says they don't do that. Change your policies so they match what customers expect. What A Corrupt Business And Corporation. Love Goodwill, I am vip member that means am always buying might have bought too much, on July 3 I went in to the store and was told that everything will be Sale July 4, on the sale day I purchased a 5x7 rug for the same price was hesitant I expected to pay the sale price and went outside to call a cleaner's on hearing the price to clean I said I will just put it back 2mins after purchasing, the rug for $60.00,the manager said I can't return, take store credit, I ask for some kind a prove to say I have a store credit they said the don't have anything to prove "suggestions for the Manager and cashier I should walk to different stores with the rug and the receipt for the next 7days to see if there is nothing else for $60". Goodwill, you can claim you are doing this to protect your employees all you like, but in reality, you are only hurting yourselves with this ridiculous new policy. Start following the science and update your unscientific Covid policies. Bought a coffee pot worked fine one time now I find out it's leaking water/coffee all over my counter. I called them before I went to take the projector back to see if they were going to be open and she told me on the phone that I couldn't get a cash refund and Only store credit so I'm not sure exactly what wind down in this scenario but I think I'm pretty sure God stepped in so I didn't have to lose my composure and cause a stink in front of everyone but I will say to Goodwill you should post your refund policy somewhere on the wall before people make a purchase so they can't say they didn't know until after the purchase. Central Florida's New Return Policy Sucks That Is Not Fair, I Should Be Able To Exchange A Pice Of Clothing That Did Not Fit, With The Proof Of Purchase The Next Day I Purchase. I now still have to go out and buy more China because there was not even enough unbroken pieces to make a matching set. That's why I remained a faithful customer of it. Donors would then be prepared to address any questions the IRS may have. Everyone I encountered from the staff was polite. I've seen things we can get from the Dollar Tree for a 1.25 and the Goodwill have it priced for 2.99, 3.99.. It didn't. They are supposed to be filled with feathers. This is supposed to be a place where people can afford things. Really!!!! We are open for pickup Monday - Friday 8 a.m.- 3:00 p.m. We are closed all major holidays. What free donations became more expensive? This is not what the clerk from thIs same store said 3 days ago when my visiting from out of state sister asked about the return policy. Kohl's. The Kohl's return policy clearly states the timeframes customers must fall within to return and exchange merchandise. Their clothing has increased way substantially anyways but I shop there being they donate 90% of the proceeds but now I don't even think that could keep me going. Better build bigger stores because you are going to need them for all the stuff now that you've off all your customers . Us people who live paycheck to paycheck and are still struggling to pay rent buy an outfit for an interview (which turns out it didn't fit nor did it look good) and needed to return it and can only get in-store credit instead of cash back when you have no other black slacks in my size or even any other professional looking pants at that! Return and Payment Policy; Donate. he still kept saying until I have to ask him to stop and get over it. 9. I was told no returns or exchanges that I could just donate the item back to the store. No cash refunds on non working purchases I returned a printer for not having a power cord within the box the day after purchase. I was not able to get store credit unlike their own store policy states. Prices are sometimes higher than in the store and refund policy is ridiculous. Sometimes our shoppers have questions about our policies and procedures and other aspects of our operations. Dragging my whole family shopping with me is not an option. However, we do need to refuse some items for being non-recyclable or containing hazardous materials. As far as in store credit goes, I won't be coming back to use it. [texts-excerpt] penalty for cutting mangroves in floridaFREE EstimateFREE Estimate No thanks, give me my money back. BUT I did personally go back to the store in the allotted 24 hours and ask for a manager and explained what happened. Shoping at Oakwood Ga. We hold items for 30 days, if the item is not picked . 1) I attempted a return to the Goodwill in Medford OR 5 days after my purchase. (With tags still attached) When I tried to return them the next day the lady told me there was no returns. It was taped up inside the box, so it's not something I could have seen. If there isbany problem I have 7 days with the receipt to return and be refunded.Got home and the Tv is not working. We won't be spending nearly as much as we use to and probably not be visiting Goodwill as often now. I returned to the store at the agreed time and was told that they do not issue returns for electronics that power on. Customer got good price stuffs and people and get jobs and education. I'll use the credit while I'm here for certain. Your website does not state that. Apparently not anymore. Wow so greedy and irrespensible. After that point, your return-on-investment for continuing to operate substance-free will come in the form of savings realized from operating a safer, healthier, more productive . Goodwill Industries of Northwest North Carolina is a nonprofit organization that has served the community since 1926. I can understand having a time limit on returns maybe even the Assesors policy but if it's not tested and you're just throwing something out there and you're not sure if it works or not well don't sell it don't claim it to be something that it's night policies change from store to store they don't have a universal return policy even if it's stated on their website I can prove it quit taking advantage of your customers and hire people that are intelligent enough to know when somethings fixed broken new used or even trash. Not the case any more. Than I'm gonna make sure the cashier when I go to pay for it has checked everything to make sure there's a double take because this is not OK I buy 4 mire shirts not one was double tabs so I can't return them because ill be 86 from the store when I spend hundreds of dollars a I'm just kind of frustrated. Goodwill will also not accept your return if you remove the tags from the items. Practice good hand washing. I USED to be a fan of GW. I will never donate another sock, shirt or skirt to them ever again. $19,400. Since you do not have dressing rooms open for trying on for clothing think cash refund is fai4 versus credit. Goodwill in sunnyside wa, will never shop there again. I want to return the bears and just have my money put background in my debit card,NOT STORE CREDITWhat l am I gonna do with 40.00 worth of damned BEARS!! All other sales are final. I tried to take back a shirt I literally couldn't fit and because I took off the tag I couldn't return it. I want the 37 LG TV that I bought working or my money Back. Every one and anyone in California ready and willing to organize a state wide protest against goodwill industries please send me an email Let's take a few minutes months to rally and get together pickets to show them the power of the people. Through the sale of donated items in our stores, we fund employment and training programs that help people find hope, opportunity and jobs. Today I donated a car load of items and went inside to return the items for a store credit. IRS inquiries are always directed to the taxpayer not to the recipient of the donation. As far as pricing goes, the stores' profits support Goodwill's mission - a dedication to providing opportunities to those outside the economic mainstream.You can learn all about that mission at our programs/services blog, Where the Goodwill Goes, detailing our youth programs (like ballet lessons, summer camp, after-school activities), veteran programs (like Goodwill Suits Vets, giving . What is the protocol for tax breaks on donations? This information is reviewed with each of our inspection and pricing team members and a copy of the notice is kept on file in their work area for reference. Stupid. I will follow up with the administrative offices regarding the inconsistency in applying the refund policy. so when i try to pick up all 19 of them they said cuz i didnt take them the same day i lose them thry resell them eith no refund or credit if i wanted them i would have to pay all again so pay again$65 dollars that so not far to me thats scamming me i buy 100s off fridges a week from them should i call the police and have somrone arrested for sealing stolen merchendise. 5 were here. No you have to double charge people. Is this a new across-the-board policy, or couid it simply be a result of the grasping nature of this particular franchisee (whose prices seem ridiculously high anyway)?