This section applies in relation to any loss, delay or damage to property which occurs during your cruise or whilst getting on or off the ship or whilst using any services provided or arranged by us except for any claims in relation to any valuable or important items (see section 2.2 above) or in relation to air travel, including the process of getting on or off the aircraft (see section 2.4 below). Generally, if you cancel you will have to pay the cancellation charges set out below on the total price of the booking: For cancellations received, the following cancellations charges will apply: For bookings confirmed prior to 1 July 2021: 5 days or less: 100%, 6 to 14 days: 90%, 15 to 28 days: 75%, 29 to 56 days: 50%, 57 days or more: Deposit only (including any increased deposit amount to cover the booking of non-refundable items). It is your responsibility to make sure that the insurance you purchase is suitable and adequate for your particular needs and to purchase additional or alternative insurance if required. All flights are also subject to the following conditions: All flights are subject to availability and the conditions of carriage of the applicable airline which may be viewed on the airlines dedicated website or are available on request. If you have booked a cruise-only holiday with us you should expect to receive from the travel agent a confirmation invoice issued by us, which shows that we are responsible for the cruise part of your holiday only. The current Celebrity Cruises brochure contains all available standard cruise only and fly cruise packages as of this date and replaces all previous editions whilst the website https://www.celebritycruises.com/gb always contains the most up to date cruise only and fly cruise products available. You can also reserve your dining times in advance of your cruise through our websites Manage my Booking section. In the event of any inconsistency, these Booking Conditions shall prevail unless we notify you otherwise. A chart -style decod-ing algorithm with two basic operations- substituting and attaching-is designed for the. We need to pass on your personal details to the companies and organisations that need to know them so that your holiday can be provided (for example your airline, hotel, the ship operator, other supplier, credit/debit card company or bank). You must comply with our Guest Health, Safety and Conduct Policy (also called Guest Conduct Policy) while onboard. For further information visit the appropriate websites: Celebrity Cruises policies and procedures are constantly evolving. Celebrity Cruises is free to adopt additional rules not stated in these policies. Final payment of the balance must be received at Royal Caribbean's offices at least 75 days prior to the sailing date for 1 - 4 night cruise vacations and 90 days prior to the sailing date for 5-night or longer cruise vacations. A. You should receive a confirmation invoice and an ATOL Certificate if your holiday includes flights issued by the travel organiser showing that they are responsible for providing all elements of your holiday. Celebrity's Future Cruise Credit (FCC) is credit that you can use for your next Celebrity cruise. We have published an update to our Privacy Policy which details how we will use your personal data as part of the additional steps we are taking in relation to COVID-19. Norwegian Cruise Line recently extended its final payment deadline through April 30, 2022, and to 60 days rather than the previous 160 days before sailing. For most international flights, this will be the Montreal Convention 1999. We will do so as soon as we become aware of the error. We are unable to guarantee or accept responsibility that the food served in any other food establishment on board ship will be able to cater for specific dietary requirements and food intolerances. This information includes certain data set out in your passport, emergency contact information and insurance including the medical cover provided by the insurance provider. We are not able to offer flight only bookings. If you discover the loss, delay or damage when on board, you must immediately report it to the Guest Relations Desk. Some airfares may require full payment at time of booking, which may be non-refundable. Can the Future Cruise Credit be used for the deposit? In all cases, you must take account of payments received from any airline and/or other supplier in connection with your claim. The value of the original FCC will now be added to the new FCC at 100% of its original value, plus 125% of any amount paid on the sailing Royal Caribbean cancelled because of the pandemic. Final Payment Due Date: 1 to 5 nights : Sky Suites or lower Celebrity Suites or higher : $100 per person $200 per person : 75 days prior to sailing . We reserve the right to reassign guests to a standard stateroom where there is no genuine medical need for an accessible stateroom or cancel the booking, in order to ensure the above. For ships originating in North America, the minimum drinking age is twenty-one (21). The fact a delay may entitle you to cancel your flight does not automatically entitle you to cancel any other arrangements even where those arrangements have been made in conjunction with your flight. The potential dangers and risks associated with these activities may include but are not limited to difficult and dangerous terrain, physical exertion for long periods, extremes of weather including sudden and unexpected changes and evacuation difficulties in the event of injury. Authorities as well as applicable national authorities in other countries where you are travelling in advance of the date of any flight booking. We may refund all or part of your cruise fare if you test positive for COVID-19 during the sailing. Celebrity Cruises can accommodate the following special diets on board: vegetarian, diabetic, low-fat, low-sodium, low-cholesterol diets. If you book a Celebrity Cruises cruise-only holiday, fly cruise holiday or build your own package with us, you can have the peace of mind in knowing that we shall have responsibility for the proper performance of all aspects of your holiday. whether or not you've made your final payment and whether or not you actually have COVID-19. Caribbean International and Celebrity Cruises Rebate Policy (FAQ's update 1 - 8/20/04) . Where the works are likely to seriously impair your holiday, we will notify you as soon as possible. Please note that any sensitive personal information you provide to us will be treated in the strictest confidence. Please note that whilst we are able to take requests for specific dietary requirements and take note of food intolerances, this is confined to the Main Dining Room on each ship. make the full payment by the December 31, 2022 deadline. Your table number will be confirmed in your stateroom at the start of your cruise. RCL Cruises Ltd will be fully responsible for the proper performance of the package as a whole. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Further, where we do not exercise our right to cancel your booking in these circumstances, you agree to reimburse us for any fines, surcharges or other financial penalties we incur as a consequence of any failure by you to provide full and accurate details within the time-limits we specified to you. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. At the time of publication, designated countries include Cuba, Iran, North Korea, and Syria. If you book within 69 days of departure, you must pay the total holiday cost at the time of booking. For items which are so deposited, the maximum we will pay you if any item(s) is lost or damaged (for any reason) whilst in our care is the maximum which is payable under The Athens Convention (see section 5.8 below) in this situation. You will have to pay any costs, expenses or losses suffered as a result, and we will not pay any compensation or give you any refund. If you booked 8/1/2010 or after the final payment is due 75 days. Restrictions apply and this policy is subject to change without notice. Leave April 18 on a 15 day cruise, outside cabin, if that makes a difference. Both the person who was originally due to take the holiday and the person who actually does so, must make sure that the administration fee and any charges/costs (see below) as well as any amount which is still due to be paid for the holiday, is paid in full before the change will be made. Proof of legal guardianship is also required where there is a minor travelling with their legal guardian. The final payment date is in three days for the cruise that we are looking at. No problem. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your holiday due to contractual and other protection in place. Activity. Some sailings are sold by the regional country market for that itinerary in higher numbers, so there may be a large majority of that regions guests on that sailing, such as Celebrity Silhouette sailings from Southampton, which will be largely sold to the UK and Irish market. Please note: The ability to pre-book your seats and complete online check-in varies between airlines and ticket class. Standard Fly/Cruise, Build Your Own Package (incorporating flights), Celebrity Cruise & Stay Package Holidays. Recently many airlines have reduced the number of free pieces of checked baggage you can take on transatlantic flights. For all potential guests considering cruising with Celebrity Cruises, please feel free to make contact with us in advance of making a booking to discuss with us any special needs. In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you.) https://www.celebritycruises.com/gb/privacy-policy. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount arising from a build your own package. You must also give us details of any relevant insurance coverage you hold. Please note: It may not be possible to confirm your flight details at this point. You can write to the Marketing Department at RCL Cruises Ltd if you wish to not receive marketing and promotional material from us. Already booked? Please visit your airlines website for details. This may mean that some facilities and restaurants are not open at full capacity or may change from time to time. Please email airsupportuk@celebritycruises.com. We also ask that you notify us of any medical or physical condition which will or may require medical treatment or attention during your holiday or which may or will affect your holiday in any way (including your use of any services or facilities) in order that we can prepare accordingly and make all reasonable efforts to accommodate you in a safe manner. Tours involving flights, special events, overland and hotel stays can result in costs to us and may be subject to a cancellation fee. Any increased non-refundable deposit payment required will be advised to you at the time of booking. 1.5 What happens to money paid to a travel agent? Logo Store; Find Your Roll Call; Meet & Mingle; Guidelines; Community Help Center; More . Advice on making a complaint is available at www.caa.co.uk. Find everything, but, what I wanted to know. Whilst onboard our ships you may participate in recreational activities. Special arrangements for those guests with reduced mobility or disability may be available on certain shore excursions that have been risk assessed as suitable. Please consult your travel agent or us directly for deposit, payment, cancellation and other information. Final Payment is Jan 6, so I went into My Celebrity account and paid the final payment amount. If you believe that any of your personal details, which we are processing, are inaccurate or incorrect please contact us immediately. We may also need to collect other personal details such as your nationality, citizenship, gender and passport details in addition to the details mentioned above. https://www.celebritycruises.com/gb/terms-and-conditions, https://www.state.gov/state-sponsors-of-terrorism. Deposit amount & final payment deadlines for Celebrity Cruises. Ashley Kosciolek. General information on travel vaccinations and a travel health checklist is available on the NHS website. If you feel that any of the activities mentioned, which are not part of our contract, are vital to the enjoyment of your holiday, write to us immediately and we will tell you the latest known situation. From overseas, additional call charges may apply). On every Celebrity Cruises ship, we are committed to providing every guest with a cruise holiday that is excellent. Celebrity Cruises. eDistribution Support Desk (Travel Agent Automated Booking Tools Support): For password or any other technical assistance with Celebrity Central, Espresso, Airwaves and other automated booking tools, please contact: E-mail: automationuk@celebritycruises.com.