You are showing the interviewer that you are highly capable in either situation. I continue to work on this on a daily basis. Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. When I went to continue my rounds, another patient had tried to get out of bed to make it to the bathroom and had suffered a fall. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. First, I work in a system, and I respect that. I also check what's low and order specialty if it's a fast mover. If I am unable to understand a team member's personality, I try to be professional and interact in a courteous manner.". The staff wanted to start double-booking patient time slots. My ideal environment is organized, collaborative, positive, energetic, and encouraging. "I am usually the 'ideas person' in team projects. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. Are there shared values that you could also mention? Once this trust is developed, my patients can fully trust me and recommend my services to future patients. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. As the manager, I knew I could not let this behavior continue. I strive for perfection too often, which causes unnecessary stress for myself. When I hit my 20's, it was so important to me to learn about other cultures. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. "I find that with the right company, it's pretty simple to balance life and work. No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. The interviewer would like to dig deeper into your true areas of interest when it comes to your larger career goals. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". It sounds like you handled this matter with utmost urgency and great customer care. I've had a lot of success by focusing on building a reputation for consistency and follow-up. I am an attentive listener and a compassionate caregiver. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. Does it help you build trusting relationships with community members? After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). Write a thank you note or email to all your interviewers. These experiences have really opened my eyes to working with people from backgrounds different than myself. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. In my current position, when a patient has a post-procedural pneumothorax that requires a chest tube and a hospital stay, I gently explain what happened, the need for the chest tube, and the hospital stay.". At the end of the day, many role titles are fluid. When have you had to adapt to change in the workplace? ", "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. I work good under stressful situations, and I'm good at resolving patients' problems.". ", "I'm a very detailed and organized person. Are there any specific action steps you would need to take to reach your goal of becoming a PA? I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. I have been responsible for maintaining supplies on the general surgery ward for five years. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. I love working as part of a team and my colleagues take well to my personality. This post provides exhaustive information on the Kaiser hiring process, to help you learn how to effectively go through the job application, interviews and other parts of the recruitment process at Kaiser Permanente and be employed. In looking to hire you on their team, your interviewer would like to ensure that you are set up for success from the start at Kaiser Permanente. You've chosen a powerful example that can help make you a more memorable candidate. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. I used the facts and not emotions to explain the reason for his delay. Tell me about yourself. My idea was to talk to users of EHR systems at all levels. Health benefits. Consider strengthening your answer by expanding the example you've chosen to highlight how you worked as part of a team or collaborated with others on the path to becoming the first PA proctor. 3. Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. Image source: Times Herald. I value the input and ideas from all members of teams that I work on, and a diverse workforce opens the organization up to many more ideas. What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. We also met the needs of our team by protecting the positive culture we had worked so hard to create. ", "I know this will come off as cliche, but it's truthful. While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. I utilized many resources for research, both inside and outside of our organization, and these resources were crucial in our success. I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. In the early morning hours, I was tending to a patient that was still wide awake and we ended up conversing for some time. Did you consider how leaving AMA would impact his health and well-being? Written by Ryan Brunner on November 21st, 2021. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. I get along well with others and work well as a team.". Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. What resources do you prefer to stay on top of industry trends and changes? Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. Balancing empathy with honesty is key when communicating bad news. ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. This is a great start! At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". He ended up requesting and receiving a transfer. The lady said she needed the medicine that day, and if she didn't have it that day, she will go to a hospital and send the bill to us. 91% said yes. This process helped make our project a success in the end. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. Upon first taking the call, the patient was name calling and yelling. Either way, I always do my best, and I make sure the job is done the way it suppose to be.". My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work. Some patients need a lot of attention; some want less, and some need boundaries. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. Have a question or concern? Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. This shows the interviewer that you've done your research and aren't answering vaguely. In the end, we awarded those with perfect attendance a $600 bonus. If you want to make an impact with your answer, research as much as you can on this position with Kaiser Permanente to refer to the immediate needs of the department. By seeing and understanding the history, I can help guide a plan moving forward for the team. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. I make sure to practice empathy. Do you utilize any computer programs or even apps on your phone to keep your tasks organized? When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. Did you consider that the patient's physical pain or feeling ill would make his temper short? ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. If you have an interview for a job at Kaiser Permanente then this is the video that you need to watch in full to help you prepare great answers that will hel. Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. Learn more here. Talk to the interviewer about how you can maintain that appropriate balance for yourself. ", "Yes, I handle all of these administrative tasks in my current role. Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . We now offer a text messaging program to all Kaiser Permanente members (standard message and data rates may apply from your wireless carrier). 57 questions about Interviews at Kaiser Permanente. ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. By initiating an open conversation with this person, we were able to uncover his need. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. Last, I adapt to the individual. Borja estimates that. ", "I believe I am a great problem solver because I am sure to gather as many facts as possible in any given situation. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? ", "I'm very interested in clinical research. It sounds as though you have exceptional patient service skills! ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. I interviewed at Kaiser Permanente Interview 4 Rounds of interviews: 1) interview with the recruiter 2) panel interview with the team 3) leadership interview 4) case study interview I think the challenge is scheduling- this is a lot of time to go back and forth with one company. Great answer! ", "I am happy with what I do as a pharmacy tech. It's professional to take a few minutes after an encounter like that and let those emotions come and go. "Every day at work, I remind myself that everyone I come across has their struggles. The call was almost one hour in length, but it was worth the time to smooth over an important customer-related situation. You can access your electronic health care and coverage information with non-Kaiser Permanente (third party) web and mobile applications. Your interviewer would like to know how your communication skills have benefited your team in the past. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. The program was a success, and upper management chose to keep it implemented for another six months. ", "I think my weakness is that I take too much to do. I recently attended a pediatric trauma course that really opened my eyes to new techniques I could use in our emergency room. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (57) Medical Assistant (49) Customer Service Representative (49) Intern (44) In asking this question, your interviewer truly wants to understand the role that you naturally take on when put into a team-based environment. The challenges are learning how each new hire learns and the best approach to teaching each new hire.". I grew up in a fairly homogeneous town in Montana. Talk to your interviewer about a time when have had to adjust to changes on the job. Your interviewer at Kaiser Permanente fully understands that any candidate that they interview experiences stress in their work. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? I listen, mirror, validate, and empathize. Human beings all grow up in different manners and under different philosophies. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. Second, I want to be the best at what I do. List several ways that you receive your industry knowledge and stay on top of trends. As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. Ensure that the example that you use displays your ability to take on change with a smile on your face, a positive attitude, and produced an excellent result. Most interviewers will interpret a cliche response like that as dodging the question. ", "When you work in a diverse team and with patients, you will encounter difficult personalities. ", "I was helping a customer once who came to pick up her injectable prescription. I didn't notice we have new 90 tablet bottles instead of the 30 tablet bottles, and I filled 3 of 90 tablets bottle instead of 3 of 30 tablets. Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. ", "I believe I have good customer service with my patients, and coworkers because I treat them with respect, ask them how are they doing. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. I learned the construction trade at a young age, and I love being able to help families get the home of their dreams. We also raise chickens and goats and have a couple of horses as well. Prior to your interview, try to think of some keywords that define your compassion and empathy for others in the work that you do. At Kaiser Permanente, integrity is held in the highest regard. These can include terms like sympathy, empathy, humanity, kindness, caring, and heart.