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Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. The months that followed were all outwe had to pitch the company to private equity firms and other ticketing companies seeking to acquire us, all while trying to keep employee morale high amid the uncertainty, and executing our operational game plan. If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. In 2015, eBay enabled $82 billion of gross merchandise volume. This article was co-authored by wikiHow staff writer, Eric McClure. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. Oscar Ferruz Director of Supply, Primary and Operations. WebWelcome to StubHub Support Support Home / About us Browse by Category Buying Selling Account and Settings Event and Venue About StubHub About us Portal Banner Where to If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. I was prepared to take on this type of corporate risk, which would directly impact my own ability to succeed in the job, although I took care to include protections in case of a company merger or acquisition when negotiating my employment contract. As I saw it, shareholder pressure might even open up new strategic possibilities, like spinning the company out into its own independent public entity. Ticketbis will become part of eBay Inc.s StubHub business, the largest ticket marketplace in the U.S. We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. All Rights Reserved. StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. StubHubs business was sizable, posting over one billion in annual revenues on close to five billion in annual ticket sales volume. StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. While all of this was going on, we were also forced to quickly restructure every part of our internal cost base. WebStubHub believes everyone deserves access to the joy of live experiences, no matter what their circumstances. The business owners that power this multibillion dollar industry are changing, and a new era of the business of sports is underway. Being OK With Spectacular Failure. Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. Our RSS feed includes all eBay news articles published on this website. The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. With this acquisition, eBay Inc.s StubHub business grows its presence across Latin America and Europe and expands into Asia Pacific, becoming the global ticket marketplace leader, as measured by volume of transactions and international reach. WebNYC Flagship Office - Stubhub. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. Stubhub serves customers worldwide. Field Operations and Last Minute Services. The transaction, subject to customary closing conditions, is expected to close in mid-2016. We'll do our best to get back to you in the next 24 Restrictions apply. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. In 2018 and 2019, eBay faced mounting pressure from shareholders. And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. StubHub closes offices in San Francisco and Shanghai StubHub Change is still afoot. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. You should not rely on any forward-looking statements. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. Built In is the online community for startups and tech companies. To compare, worldwide StubHub employees have given a rating of 3.4 out of 5. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. customersupportuk@stubhub.co.uk. All information in this press release is as of May 24, 2016, and we do not intend and undertake no duty to update this information. By June, we had completed the majority of our restructuring, including the downsizing of most of our senior leadership team. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. Will His AI Plans Be Any Different? Instead of StubHub acquiring another player in live entertainment, as I had lobbied for, the board concluded that it was time for eBay to sell its non-core assets, including our business, to another player. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. Among our most difficult decisions was the need to let go roughly two-thirds of our U.S. business employees given our steep decline in business volume. Actual results could differ materially from those predicted or implied in this press release for a variety of reasons. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. Olivier Ropars Vice President & CMO. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S I was now even more convinced of this strategy, and lobbied eBays CEO to allow us to acquire other ticketing companies so that we could compete more effectively against our main rival, Ticketmaster/ LiveNation. If a crisis like this had hit us earlier, wed have been in better shape to weather it. Founded in 2,000 and with presence in over 40 Email Address. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. The Company offers tickets for live sports, music, and theatre events. The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. This deal reaffirms our commitment to investing in StubHub and helping fuel its momentum. We use cookies to make wikiHow great. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. Stubhub, Inc. operates as an entertainment ticket agency. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. Two big events changed our journey, one of them a subway (an occurrence we could potentially anticipate), the other a coconut (a freakish, truly unexpected event). ", StubHubs extensive assets will add tremendous value for ticketing patrons and sellers worldwide, especially as we continue our expansion into nascent markets, said Ander Michelena, co-founder of Ticketbis. For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub. And the decisions they make have huge consequences, not just for the bottom line, but for communities, cities, even entire countries. the most efficient ways to contact StubHub to file complaints, ask for your money back, or get help with an issue youre having. The Utah-based firm announced on LinkedIn it StubHub is an eBay company (NASDAQ: EBAY). Singh Cassidy will be based in StubHubs San Francisco headquarters. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. I recruited a number of new leaders whose capabilities and principles were strongly aligned and who were equally energized by what we could build together. Jeff Zwelling TBD. Ticketbis is one of the first to successfully export the American-born business model to the regions of Southern Europe, Latin America and Asia. Events Parking. NYC Flagship Office - Stubhub. Ticketbis makes it easy for users to attend events all over the world. This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. Search through past posts using the search bar at the top of the forum page. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. 2 if you have questions about buying tickets. As difficult as these changes were, we managed to set up a stable but much smaller base of operations that would allow us to endure the live events industrys indefinite stoppage. To subscribe, click on the button below and copy the URL into an RSS reader. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Within nine months of my arrival at StubHub, thats exactly what happened. Picking up your tickets at one of our Last Minute Service Centres? Viagogos founder also happened to be one of StubHubs original founders, a serial entrepreneur who had left the company under less-than-ideal terms in 2006. Our RSS feed includes all eBay news articles published on this website. Contact StubHub customer support at toll-free or legal phone number. Call or write an email to resolve StubHub issues: Refund, Shipping and Delivery, Account. Visit the company website www.stubhub.com or help center for more information. Enjoy! Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. HEADQUARTERS. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. It was now time for me to leave and begin my own next chapter, secure in the knowledge that I had completed the critical work of helping the company survive the immediate Covid crisis and stabilize for the longer term. StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. wikiHow is where trusted research and expert knowledge come together. The corporate office phone number is 415-222-8400. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. We connect fans with their favorite teams, shows and artists and introduce them to the ones theyll love next. Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europes Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. The only boundary to an incredible experience is access, and this acquisition will enable StubHub to offer more events on a global basis to fans and event-goers around the world, and to help them discover new ways to enrich their lives. This Supreme Court Case Could Redefine Crime, YellowstoneBackers Wanted to Cash OutThen the Streaming Bubble Burst, How Countries Leading on Early Years of Child Care Get It Right, Female Execs Are Exhausted, Frustrated and Heading for the Exits, No Major Offer Expected on Childcare in UK Budget, Biden Gives Medal of Honor to Trailblazing Special Forces Member, Climate Change Is Launching a MutantSeed Space Race, UK Braces for Rare Weather Event That Risks Late-Winter Freeze, What Do You Want to See in a Covid Memorial? Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? WebOUR PARTNERS. StubHub will send you an email with instructions on how to claim your refund or credit. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. It was time for me to choose possibility once again. During my first months on the job, my team and I worked hard, restructuring parts of the business to improve its efficiency, as well as beginning to invest in new products and services. By using our site, you agree to our. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Corporate Phone Number: 1-415-222-8400. Alternatively, you can send us an email at Personally, though, I found it disappointing. We are thrilled to open our flagship store in the heart of New York City to further serve our fans and inspire them to experience the world through incredible live events, said Glenn Feinberg, Head of Flagship Operations at StubHub. WebStubHub has 21 current employee profiles, including Founder Eric Baker. eBay Files Supreme Court Amicus Brief on Internet Sales Tax, eBay and Natural Resources Defense Council Collaborate for Earth Month. She sits on the board of directors of Urban Outfitters and will remain Chairman of theBoardlist. If you buy through links on our site, we may earn a commission. Todays news builds on StubHubs history of innovation and strong tradition of firsts, which include forging the first ticket guarantee that covered both buyers and sellers in 2006; launching the industrys first ticketing app on iOS devices in 2010; being the first ticketing company with stadium naming rights in 2013; and now, becoming an international ticketing leader by adding the Ticketbis business to its offerings. WebStubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. Open our virtual assistant, click on "Contact WebSend us a message. Does StubHub have live chat? Eric Baker Founder. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. WebStubhub, Inc. operates as an entertainment ticket agency. StubHub, a ticket reseller born in San Francisco, will close its SoMa office and lay off more than a hundred workers. He was thrilled to be buying his old company back fourteen years after hed left it. The Stubbers (our name for StubHub employees) I met shared my values, and all shared a passion for live music and sports. This was not just bigit was unprecedented. How do I get my tickets back if they didn't sell? StubHub is the largest ticket marketplace in the world and enables fans to Fax Number: 1 Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Pro tip: Each number appears to go to a different department. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-460px-Contact-StubHub-Step-1-Version-2.jpg","bigUrl":"\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-728px-Contact-StubHub-Step-1-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"